Learn to manage service level agreements with data you can trust
What is SLA management?
SLA management is an urgent issue companies can't afford to ignore. In this eBook learn ways to manage SLAs using Catchpoint's DEM solution to collect granular performance data to validate service reports from 3rd party vendors. Additional topics include:
How to set expectations clearly defined metrics
Why multiple monitoring locations capture more reliable data
What reporting problems result from cloud-only monitoring