On-Demand Webinar

SLA Management Best Practices

Learn how leading companies are monitoring vendor performance, gathering metrics, and enforcing SLAs

A Signed SLA isn't Enough

As the importance of digital’s role in your company’s revenue increases, so does the importance of third-party service level agreements (SLAs). Properly set and enforced SLAs provide customers with objective grading criteria, as well as protection from the business impact of poor customer experiences. But, once the SLA contract ink has dried, how do you know if you your vendor is meeting these criteria? 

In this on-demand webinar performance experts share strategies for successfully managing SLAs. These DevOps professionals will share solutions to common problems including:  

  • Potential impact of poor third-party performance 
  • Vendor benchmarking and comparisons 
  • Monitoring service level indicators (SLIs) and service level objectives (SLOs) 
  • And more 

Meet Our Panelists

  • Maira Zarate, Application Monitoring Engineer at Autodesk
  • Jason Patel, Chief Technology Officer at Ensighten
  • Larry Paul, Enterprise Cloud Security Architect at IBM
  • Mehdi Daoudi, CEO & Co-Founder at Catchpoint