Troubleshooting remote worker IT issues is challenging when you don’t control the home network, Internet, or SaaS providers that your workforce relies on.  
 
Join Sam Patel, Solutions Engineer at Catchpoint, Ryan Schmierer, VP of Operations at Sparx Services North America, and Neelum Khan, Senior Manager at Catchpoint, for a presentation on quickly isolating problems and gaining the insights you need to solve user issues quickly. Topics to be covered include:

  • Most common challenges remote IT teams face today
     
  • How to accelerate incident resolution for your Help desk and IT teams  
     
  • How to implement proactive IT monitoring and troubleshooting for your digital workplace and remote employees. 

Save Your Spot!

Featured Speakers

Sam Patel

Sam Patel

Solutions Engineer

Ryan Schmierer

Ryan Schmierer

VP of Operations, Sparx Services North America

Neelum Khan

Neelum Khan

Senior Manager


"When you’re managing a company’s IT environment, it’s not good when users are telling you systems are down. We want to get in front of issues before they become problems. Catchpoint helps us stay ahead of poor end-user experience.”


Pete Charlton, IT AVP

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RemoteCTRL Webcast Series

RemoteCTRL is an interactive webcast series for IT pros focused on sharing new employee-centric IT practices that enable service desks to deliver exceptional digital experiences to a remote and distributed workforce. Learn more about the series and upcoming webcasts here.

About Catchpoint

Catchpoint, the global leader in Digital Experience Monitoring (DEM), empowers business and IT leaders to protect and advance the experiences of their customers and employees. In a digital economy, enabled by the cloud, SaaS and IoT, applications and users are everywhere.