Troubleshooting remote worker IT issues is challenging when you don’t control the home network, Internet, or SaaS providers that your workforce relies on.
Join Sam Patel, Solutions Engineer at Catchpoint, Ryan Schmierer, VP of Operations at Sparx Services North America, and Neelum Khan, Senior Manager at Catchpoint, for a presentation on quickly isolating problems and gaining the insights you need to solve user issues quickly. Topics to be covered include:
"When you’re managing a company’s IT environment, it’s not good when users are telling you systems are down. We want to get in front of issues before they become problems. Catchpoint helps us stay ahead of poor end-user experience.”
RemoteCTRL is an interactive webcast series for IT pros focused on sharing new employee-centric IT practices that enable service desks to deliver exceptional digital experiences to a remote and distributed workforce. Learn more about the series and upcoming webcasts here.
Catchpoint, the global leader in Digital Experience Monitoring (DEM), empowers business and IT leaders to protect and advance the experiences of their customers and employees. In a digital economy, enabled by the cloud, SaaS and IoT, applications and users are everywhere.