Master class Series
Optimizing CX through 4 Pillars of Internet Resilience
Wednesday, May 1
2 pm ET / 11 am PT
User expectations are higher than ever, achieving faster Mean Time to Detect (MTTD) and Mean Time to Recover (MTTR) is non-negotiable. In this master class, we'll explore how the foundational elements of reachability, availability, performance, and reliability form the pillars of Internet Resilience, and how proactive IPM can contribute to early incident detection and resolution.
Through real-world examples and practical insights, you'll gain a deeper understanding of how IPM can optimize your digital services and mitigate potential disruptions.
You will learn:
- • How the 4 foundational pillars of Internet Resilience are interconnected and why monitoring them is crucial
- • Our CX monitoring framework, including technical methodology and best practice strategy
- • How to implement the framework to drastically reduce MTTD and MTTR with real-world customer examples
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