Jenny Craig is a weight loss, weight management and nutrition company. With over 700 weight management centers in multiple locations globally, the company offers guided weight loss programs, including meals that are distributed to customers directly or through their centers. The Jenny Craig website allows customers to select plans, purchase them and schedule appointments. Constantly monitoring website functionality is critical to Jenny Craig’s business success. Watch Dominic Trelford, Network Security Operations Center Supervisor at Jenny Craig, explain how his team uses Catchpoint to manage website performance and availability.
Discover How Jenny Craig Uses Catchpoint To Fix Performance Issues Before They Impact Users
My name’s Dominic Trelford and I’m the supervisor at Jenny Craig’s Network Security Operations Center. Jenny Craig provides one-on-one training and nutritional support and food packages for our customers.
Jenny Craig invests heavily in ensuring performance because our top priority is to make sure that our website has one hundred percent uptime for all our customer-facing resources. Catchpoint's Synthetic Monitoring is very important for the Jenny Craig customer experience. We’re able to see when there’s a functionality impairment or issue as opposed to an availability impairment.
Catchpoint has had a major impact on the business both with cart and checkout functionality and with scheduling appointments. Before leveraging Catchpoint Synthetic Monitoring, outages or issues impacting either of these resources generally lasted much longer and took a lot longer to determine the cause of the issue. With Catchpoint Synthetic Monitoring, we’re able to see these issues the second they occur, even when availability is at one hundred percent and functionality is the only thing that’s changed. When we do have issues, we’re able to fix them much faster than before, which has had a definite impact on our ability to do business with our customers.
When we saw the level of detail that Catchpoint Synthetic Monitoring could provide to improve our customers’ digital experience, we realized that we didn’t have anything like that monitoring our employee experience or our internal sales tool. We wanted to be able to see issues on our sales tool that weren’t capturable by availability monitoring, only by functionality monitoring, and Catchpoint was able to provide us with a solution.
We have integrated Catchpoint at multiple levels in our monitoring stack, both with data collection and analysis in the Splunk platform and in escalation. We were also able to connect Catchpoint to PagerDuty and ensure that payloads from Catchpoint alerts were routed properly to the right teams. At this point, with these systems set up the way they are - Catchpoint, PagerDuty, and Splunk can work almost independently of an operator. We can trust they’re able to send alerts to the right team without waking somebody up that shouldn’t be!
We’ve been able to develop a fantastic working business relationship with Catchpoint, both with our account manager, our support engineer, and the technical support that’s available to us 24/7. 24/7 support is almost unheard of in the business, especially with synthetic monitoring. And the fact that we can contact Catchpoint at any time, day or night, holiday or no, to take a look at our systems is fantastic.
If you’re considering purchasing Catchpoint Synthetic Monitoring, and you’re looking for a tool that can provide you with a high level of granularity, a 24/7 support team, an account team that’s here to help you work through any objective, there’s really no other tool on the market right now capable of providing that level of support and that kind of detail.