IT Monitoring Trends 2021

Learn what cultural and technological changes will shape monitoring digital experiences for customers and employees across larger, more volatile networks, infrastructures, and service delivery chains after a year of remote IT operations.

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IT Monitoring Trends 2021


From Single to Multi-CDNs

Companies will expand global coverage via service providers, but added complexity limits visibility local ISPs and last-mile.

Endpoint Monitoring _cp_light-1

Holistic Employee Experience

Employee experience monitoring will shift focus from tool implementation to wider issues that prioritize job satisfaction and professional growth.

Real User Monitoring_cp_light-1

Unified DevOps, NetOps, & SecOps

Organizations will reduce performance, reliability, and security risks by consolidating monitoring tools across network operations.

One lesson organizations embraced after going digital-first overnight is the value of monitoring to business continuity.

In IT Monitoring Trends 2021 we present seven trends likely to shape monitoring practices for IT teams entering year two of our new, unstable normal.

After reading IT Monitoring Trends 2021 you'll better understand some of the long-term implications of today's most pressing IT issues including:

  • Why IT asset management teams must get in front of rising SaaS Sprawl and Shadow IT usage among remote workforce.

  • Why forward-thinking SRE and Ops teams are bringing together observability and monitoring in a single framework.

  • Why short-term SD-WAN, SASE, and other Cloud-Based Security Services benefits introduce long-term visibility gaps. 

Catchpoint has masterfully solved the elusive ‘one pane of glass’ as it relates to monitoring and performance. Their platform simplifies the most complex performance, availability, and monitoring metrics and diagnostics, which enables us to focus our time where it matters for our business and our customers. The value you receive from the platform and their customer service more than pays for itself.

Scot Gillespie

Vice President & General Manager, Arc Publishing

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