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Canva Uses Catchpoint Synthetic Monitoring to Enable Successful Global Expansion and the Best End User Experience

“With Catchpoint synthetic monitoring, we gain insight into what's happening beyond our data centers. This additional insight positions us to proactively ensure availability and a great performance experience for our 50 million users around the world.”

– Software Engineer, Canva

Industry:

  • Online Design and Publishing

Solution:

  • Catchpoint Synthetic Monitoring

Launched in 2013, Canva is an online visual communications platform used to create everything from presentations to infographics, posters, social media graphics and t-shirts. Today Canva is embraced by more than 55 million people creating content every month. More than 5 billion designs have been created to date, at a rate of more than 100 designs every second. In 2021, Canva’s market valuation doubled to US $15 billion following the company’s rapid growth and growing prominence as a workplace collaboration platform. Millions of small businesses through to large enterprise organizations, including Warner Music, American Airlines, Ingram Micro, and Eaton, rely on Canva to unlock their creativity and achieve their goals.    

Canva is an online visual communications platform used by over 55 million content creators. While catering to a global community of creators, including small businesses and large enterprises, Canva needs to ensure its services are reliable and available from anywhere in the world, be it China or the USA. Catchpoint plays a vital role in Canva’s proactive monitoring strategy offering:

  • Unparalleled performance visibility from any location around the world.
  • Easy seamless integration with multiple third-party incident management and data analysis tools.
  • Insight to make informed decisions for infrastructure scaling and deployment.

Objective

Gaining Insight into Network Issues

Being the collaboration platform of choice for millions of people around the world means Canva must be readily available and perform at the highest standard. With more than 100 designs being created every second, ensuring near-perfect availability and performance is a no small feat.

The need for additional insight into performance and reliability took on a new urgency as the company launched Canva in China. New infrastructure and technology was needed to ensure engineers had real time reporting and insight into potential network and performance issues. The company needed a way to ensure constant monitoring in China which would continue to scale globally.

With new operations in China, the company needed to understand the user experience by proactively probing its site from multiple locations. Specifically, Canva needed to deliver high-quality, relevant monitoring data to its developers so they could effectively respond to any incidents.

Solution

Extending Visibility Beyond Its Reach

After evaluating Catchpoint’s digital experience monitoring solution, Canva chose the platform for a number of reasons.

Empowering engineers with needed insight
With decades of experience in monitoring and more than 150 nodes available for performance monitoring in China, Catchpoint was the perfect solution to resolving the challenges it had been experiencing.

In addition to Catchpoint’s node coverage being unmatched, Canva was impressed with powerful analysis tools that make it easy to pinpoint and visualize issues, and a traceroute feature to extract information from responses. The company also appreciated the Catchpoint solution engineer who provided extensive knowledge of networking and troubleshooting as Canva was evaluating Catchpoint. The in-depth trainings complemented Catchpoint’s deep knowledge on China’s unique network situation.

Enabling smart expansion
As Canva continues to experience rapid growth, the company is also expanding its Amazon Web Services (AWS) footprint. Calling upon Catchpoint, the company can make informed decisions about where and when to deploy more infrastructure.

Expanding the front layer of its infrastructure to other regions so requests can be served faster, Canva will use Catchpoint to determine whether performance is significantly better for users served by a data center closer to them. This enables the company to better decide in which regions to deploy new data centers.

Integration with Key Tool

Catchpoint has become an essential tool in Canva’s monitoring efforts, empowering the company’s developers to ensure the platform works as intended. In addition, Canva has seen more value from other monitoring tools by integrating them with Catchpoint.

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Seamless integration between Opsgenie and Catchpoint means Catchpoint alerts about issues such as downtime are sent to the on-call team of engineers.

 

Results

Proactively Improving the User Experience

With Catchpoint, Canva is equipped to proactively address potential issues that can affect the availability and performance of its platform. Rather than relying on users and the support team for information to aid with debugging, the engineering team can quickly access insightful information as needed. This alleviates the burden on the support team while empowering them to provide useful updates to the community.

With Catchpoint, Canva is empowered to be proactive with the end-user experience. Whether detecting issues before users or providing its developers and users with accurate information about what is happening beyond its data centers, Canva is positioned to stay ahead of issues and deliver a continually better experience.

Explore Synthetic Monitoring

Launched in 2013, Canva is an online visual communications platform used to create everything from presentations to infographics, posters, social media graphics and t-shirts. Today Canva is embraced by more than 55 million people creating content every month. More than 5 billion designs have been created to date, at a rate of more than 100 designs every second. In 2021, Canva’s market valuation doubled to US $15 billion following the company’s rapid growth and growing prominence as a workplace collaboration platform. Millions of small businesses through to large enterprise organizations, including Warner Music, American Airlines, Ingram Micro, and Eaton, rely on Canva to unlock their creativity and achieve their goals.    

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