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Gartner estimates that "By 2024, at least 40% of SD-WAN deployments will improve SaaS performance management by integrating application and network monitoring, up from less than 1% in 2019.”

Download How to Manage SaaS Performance When SLAs Remain Immature where we believe you will learn the value SaaS performance monitoring offers. Based on our understanding of the report, key takeaways include:

  • SaaS management with synthetic testing

  • Validating SaaS SLA reports with third-party monitoring

  • Visibility across application and network layer with Digital Experience Monitoring

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Many enterprises now see SaaS as fundamental for their digital transformation, yet incomplete service performance guarantees lead to increased risk. I&O leaders must establish SaaS performance monitoring to manage providers’ service delivery.


Analyst Recommendation,
How to Manage SaaS Performance When SLAs Remain Immature


Gartner does not endorse any vendor, product or service depicted in its research publications, and does not advise technology users to select only those vendors with the highest ratings or other designation. Gartner research publications consist of the opinions of Gartner's research organization and should not be construed as statements of fact. Gartner disclaims all warranties, expressed or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose.

Gartner How to Manage SaaS Performance When SLAs Remain Immature, Bjarne Munch, Padraig Byrne 30 September 2019