Migrate to Catchpoint with 100% Confidence and 0% Disruption

Switch to Catchpoint’s Digital Experience Monitoring platform and ensure a better
end-user experience across all application, network, and infrastructure layers.
SAFESWITCH DATA SHEET

Easy to Migrate

Dedicated team to migrate at no charge 

Zero Disruptions

No disruptions, with 90 days to migrate

We've Got Your Back

24/7 support for onboarding and training

How Does the Program Work

Information Gathering

Key aspects of your monitoring strategy and goals for success are identified. High-level information on your application, user experience expectations, alert needs, and required reports are collected to create an estimate of the scope of the project.

Migration

Detailed information on your current monitoring configuration will be required. A custom template or a detailed questionnaire, depending on your legacy vendor, will be provided. Migration includes creation of synthetic tests, node groups, reports, Real User Monitoring, and custom configurations.

Activation and Training

In most instances your legacy system and the Catchpoint solution will run concurrently for at least 30 days. This time allows your organization to receive training and gain confidence in navigating the solution.

Final Review

A final review meeting is held to sign off on a successful completion of the SafeSwitch program.

The Catchpoint Difference

  • MOST COMPREHENSIVE VISIBILITY

    Extensive global node coverage with visibility from backbone networks, mobile, last mile consumer ISPs, cloud, and enterprise locations.

    Real user monitoring to see performance from the end-users perspective.
  • FEWER BLIND SPOTS

    18 synthetic test types for comprehensive visibility into all critical components from network to application protocols including DNS, API, TCP, MQTT, and HTTP.

    Collect all data from real users including grography, network, browser, page elements, or custom insights to visualize and understand performance.

    Understand performance impact of third parties.

    Uncover issues with purpose built algorithms to highlight anomalies.
  • GRANULAR DATA RETENTION

    Long-term storage of raw, un-aggregated data for historical analysis.
  • CUSTOM CONTEXTUALIZED ALERTS

    Troubleshooting guidance for rapid triaging and reduction of false positives.
  • FULLY INTEGRATED RUM & SYNTHETIC

    Understand and optimize your service delivery with a unified view of synthetic and real user monitoring.

    Capture 1.5M real user pageviews per month; available to all synthetic monitoring customers.
  • DIRECT CONNECT TECHNICAL SUPPORT

    Connect via live-chat to our award-winning support team for immediate help 24/7/365.

OTHERS

  • LIMITED VANTAGE POINTS

    Minimal backbone network coverage, fewer monitoring locations, and over-reliance on monitoring from the cloud.
  • LIMITED TO WEB TESTS

    A multi-vendor approach is needed to get full visibility into all protocols and services you deliver.
  • LIMITED, AGGREGATED DATA RETENTION

    Sampling, aggregation, and limited data retention reduces insight intot eh true end user experience.
  • GENERALIZED ALERTS

    Alert fatigue results from frequent false positives.

    Lack of context and minimal information increases MTTR.
  • CLUNKY USER INTERFACE

    Separate log-ins across vendors makes it more time consuming to extract and analyze data.
  • MULTI-STEP TECHNICAL SUPPORT

    Support is limited to business hours, and often requires an intermediary before accessing technical help.
"SafeSwitch is a highly recommended service to integrate with any new contract. The professional
services team can answer your questions regarding the tool and help you get the
right start. They have access to a mass loading tool, gaining you precious time.
If time is of the essence, SafeSwitch is a must-have."

-L'Oreal France

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