EMA Research surveyed 100 IT professionals on the “front lines” of application delivery and uncovered startling findings about unprecedented complexity, diminishing visibility, and an emerging reliance on better user experience monitoring. Download the full report below.


of IT operations leaders say user experience monitoring (UEM) is critical or very important

Complexity Seriously Limiting IT Visibility

As companies increasingly engage in digital transformation initiatives, virtually all find that software applications are at the root of the digital enterprise. They also find that the term “digital enterprise” is synonymous with application complexity. But complexity has a price.

Tools lack visibility into performance as experienced by end users

Tools lack visibility into application and infrastructure-related changes

Silo tools versus application-focused tools create “visibility gaps” to end-to-end execution


way IT finds out about problems is from users

Calls from users & notifications from ITSM/Help Desk products remain the top way IT organizations find out about application-related problems.

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Gaining User Experience Visibility with Better UEM

User Experience Monitoring solutions are coming into their own as some of the best ways to monitor performance and availability of complex, modern applications.


of IT leaders choose User Experience Management (UEM) as their most desired application related product.


of IT Leaders said that application monitoring must map to where users are located


cited the importance of detailed testing analysis of distributed internet infrastructure


reported that monitoring SLA adherence for subscribed IT services is vital

Julie Craig
Research Director


End-user Experience Monitoring in the Age of Digital Transformation


Available On-Demand

EMA's Julie Craig discusses the research findings in depth and in context of broader industry trends, as well as fielded community questions.

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