Performance Monitoring for Salesforce

Handbook

 

 

The rise of SaaS and cloud migration creates a slew of monitoring challenges for IT managers. With business teams able to implement SaaS products without help from IT, tech teams are often blind to problems until business teams reach out for help with a new SaaS application.

Salesforce is a complex cloud system that your team relies on for many critical customer interactions. You’ll need to monitor Salesforce from as many vantage points as possible to uphold Salesforce to their SLA. In this handbook, learn how Catchpoint provides visibility into the service delivery chain, so you can track business critical applications and ensure SLAs are met.

Key Takeaways

  • Common mistakes with Salesforce monitoring
  • How to understand your Salesforce SLA and SLOs
  • Having the right tools in place for monitoring Salesforce