Measure What Matters: Connecting Your Monitoring Strategy to Business Goals
The website performance monitoring tools used by companies today provide massive amounts of data and metrics, but do these metrics actually matter? What is the data really telling us? If we don’t understand what is being measured, why it’s being measured, and how to measure and report information accurately, these metrics will not provide any real value.
This Ebook shares how to avoid common measurement mistakes and elevate quality metrics that describe impact on end users and help align IT and business goals.
This ebook covers:
The dangers of measuring and reporting on 'proxy' and 'vanity' metrics
Four qualities of good metrics that help align IT and business goals
How to elevate your metrics by framing them in terms of impact on customer and business value