Are you behind the curve? If customer experience isn’t the #1 focus of your APM strategy, you could be. Download "Closing the End-User Experience Gap in APM," the latest report from Catchpoint featuring Gartner research to find out more.
Customer experience (CX) drives APM Investment
The advent of digital business has given your customers more power than ever. Today they choose when, where, and how they interact with you. Understanding their needs is essential, and it’s reshaping the way leading companies approach APM.
70%
of IT leaders told Gartner that ‘enhancing customer experience quality’ was the first or second most important reason for APM investments.
61%
of IT leaders said EUM (End-user experience monitoring) is the first or second most critical dimension of APM.
59%
of IT leaders prefer buying best-of-breed tools and services over relying on integrated APM offerings.
What is EUM?
And how do it leaders use it to optimize their cx?
This report defines and explores the capabilities of EUM, from real-time performance analytics to network and cloud service monitoring and CX optimization
WHAT IS EUM AND HOW DO IT LEADERS USE IT TO OPTIMIZE THEIR CX?
This report defines and explores the capabilities of EUM, from real-time performance analytics to network and cloud service monitoring, including use cases illustrating leading brands’ EUM-driven CX optimization efforts.
30,000 ft.
Why Honeywell does EUM high in the sky
99%
How Verizon uses EUM to preempt 99% of issues
