Where should infrastructure and operations leaders start when initiating an IT monitoring strategy?
In terms of the goals of your IT monitoring activities, business performance is the only thing that really matters. But, the traditional "ground up" approach to data collection (starting at the hardware level) no longer provides insight into the end-user experience as it ties to those business goals.
This newly published Gartner research report provides the new best practice of a business-oriented, top-down approach to starting an IT monitoring initiative and identifies ways to improve overall monitoring costs and delivery.
This report covers:
Deploying end user experience monitoring technology that collects telemetry from the business perspective
Performing a tools (APM, synthetic monitoring tools, etc.) inventory across IT and business
Creating an IT monitoring gap (and overlap) analysis
Delivering monitoring capabilities as a service to support the IT monitoring needs of digitalized LOBs
*Gartner [How to Start an IT Monitoring Initiative], [Cameron Haight, Will Cappelli], [27 March 2017]
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