Generic Benchmarking of Monitoring Metrics and KPIs Will Lead to Failure

Complimentary Gartner Research Report



As the scope of digital services and applications grows, so too does the need for digital experience monitoring initiatives, including benchmarking and establishing baselines for your different monitoring metrics and KPIs.

However, this strategy is not as simple as it may seem. Trying to use benchmarking as a means to drive changes in your digital supply chain without first considering your overall business objectives can lead to confusion and potentially counterproductive changes in your service delivery.

We believe this newly-published Gartner research report provides answers to many of the key questions surrounding the establishment of an effective benchmarking strategy, as well as tips to avoid common pitfalls when putting these processes in place.

From this report, we feel you'll learn:

  • Strategies for aligning monitoring KPIs and operational metrics with critical business objectives
  • Recommendations for critical metrics to track (e.g. MTTR)
  • How and what to measure your metrics against
  • Ways to avoid confusion or inefficient conclusions from each type of metric


*Gartner [Generic Benchmarking of Monitoring Metrics and KPIs Will Lead to Failure], [Vivek Bhalla, Padraig Byrne], [12 February 2018]
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