Creating a Culture of Quality

On-Demand Webinar

 

 

A major digital outage doesn’t just affect any one team at an organization – its ripples can be felt in lost sales, internal friction, and agitated blame aimed at IT from across departments.


Digital performance affects the entire company, and the entire company can positively affect it.


Join Catchpoint CEO, Mehdi Daoudi, as he details key considerations backed with personal experience in creating an organizational culture where every team, at every level values a customer-first attitude across their digital service delivery.



Key takeaways:

  • The equation for determining the quality of performance and how to measure each component
  • How to translate the importance of the end user's digital experiences to other teams and stakeholders within an organization
  • How to implement a shift in thinking and doing to inspire a culture of quality within the organization