SaaS applications are increasingly critical to all enterprises. Research by BetterCloud indicates 38% of companies are running most (80%+) of their applications on SaaS, and by 2020 the number of companies will rise to 73%. Applications like Salesforce, Zendesk, Slack, and Okta have many users across the organization. So, outages and slowdowns bring productivity to a standstill.
When employees can’t connect to their SaaS applications, the internal IT help desk is their first line of support. Unfortunately, help desk folk are often in the dark like employees. But the global transition to SaaS shouldn’t mean giving up control and oversight of business-critical applications.
We have a solution. With SaaS Monitoring, you will be alerted instantly to SaaS outages and slowdowns, including the ability to isolate and fix local issues. Further, with trusted, shareable data from a neutral third party, you’ll take back ownership of SLAs rather than relying on the vendor to communicate when they went down and how much they owe you.