The challenge for banks and insurance companies is to transform digitally while delivering a consistent, amazing customer experience across all channels. As financial services providers transform digitally via the cloud, mobility, and IoT, websites need to be available and have instant page load and transaction times.
Traditional application performance management (APM) has been the “go-to” tool for financial services for monitoring performance, availability, and end-user experience of software applications. APM tools work when the service infrastructure lies inside your IT’s periphery, typically your data center; however, as bankers and insurers move their digital services to the cloud, traditional application performance monitoring breaks down.
To help IT dev and ops leaders stay ahead, here are five actionable tips to guide dev and ops leaders in retooling their application performance monitoring for digital banking and insurance.