2017 State of SaaS Performance

TechTarget Research Report



SaaS is experiencing a boom in popularity as companies increasingly rely upon it to deliver apps and IT services, but this growth is accompanied by a rise in expectations for availability and performance. Companies leveraging SaaS are demanding improved uptime and responsiveness to deploy their mission-critical, strategic enterprise apps in the cloud.

This custom report explores the state of SaaS performance, examining several of the key challenges SaaS providers currently face or will face in the near future due to increasing complexity.

Key Findings:

  • The cost of poor performance to SaaS providers including service level penalties, personnel, and churn
  • The negative brand impact of user dissatisfaction 
  • The biggest infrastructure challenges to delivering SaaS applications 
  • The "must-haves" in tools that monitor and manage SaaS application performance